Terms & Conditions

This page contains the terms & conditions. Please read these terms & conditions carefully before using the website or ordering any products from us. You should understand that by using the website or ordering any of our products, you agree to be bound by these terms & conditions.

Access to Guardenza

We do our best to ensure the accessibility of our website and to secure error-free transmissions. Due to repair or updating activities for the website, your access may be temporary suspended or restricted.  We will attempt to limit the frequency and duration of any such suspension or restriction.

License and website access

Guardenza grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Guardenza. This license does not include any of the following:

i. resale or commercial use of this site or its contents

ii. any collection and use of any product listings, descriptions, or prices

iii. any derivative use of this site or its contents

iv. any downloading or copying of account information for the benefit of another merchant

v. any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Guardenza’s express written consent.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Guardenza without our express written consent. You may not use any meta tags or any other “hidden text” utilizing utilizing Our name or trademarks with-out Our prior express written consent. Any unauthorised use terminates the permission or license granted by Guardenza.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to any page within the website as long as the link does not portray Guardenza, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logos or other proprietary graphic or trademark as part of the link without express written permission.

Your obligations

You must not use the Guardenza website in any of the following:

i. cause the website or access to the website to be interrupted

ii. cause the website to be damaged or impaired in any way

iii. fraudulent purposes, or in connection with a criminal offense or other unlawful activity

iv. to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

Copyright and database rights

This site is produced, owned and operated by Guardenza. The following content included on the website is  property of Guardenza and its affiliates:

i. text

ii. graphics

iii. logos

iv. button icons

v. images

The content is protected by Dutch and international copyright and database right laws.

Warranty and Liability

Guardenza disclaims all warranties and makes no representations regarding the accuracy, performance, completeness or suitability of the information or materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law.

Please note that your access and use of the information or materials on this website, is at your own risk, for which we shall not be liable. Guardenza is not responsible for ensuring your specific needs of requirements based on our products, services or information available through this website.

Errors, Inaccuracies And Omissions

This website may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Delivery

Standard deliveries in the Netherlands are handled by PostNL or DHL and are processed and shipped out within 1-3 working days from point of order.  If this is not possible (due to articles being out of stock or no longer available), or if delays occur for other reasons, or if an order cannot or can only partly be processed, the client will be notified within one month of placing the order and will have the right to cancel the order without any costs and without having to provide a notice of default.

  • For orders in the Netherlands we offer free shipping.
  • For wholesale orders in the Netherlands we charge a small fee depending on the weight/size of the items purchased:

 

weight

delivery Time

costs

Fits through mailbox

0-2kg

1-2 working day

free

Postal package

0-10kg

1-3 working day

€ 5,75

Postal package with Kiala

0-15kg

3-5 working days

€ 3,95

International

We can ship to virtually any address in the world. International shipping can be handled by DHL. Orders outside The Netherlands typically can take anywhere from 5 days - 8 days due to customs processing. The right shipping method and price will automatically be calculated for you when you place your order. Orders categorized under “rest of the world” will be quoted separately by email. 

 

weight

delivery Time

costs

Fits through mailbox

0-2kg

5-8 working day

€ 5,95

Postal package (zone 1)

0-2kg

5-8 working day

€ 10,00

Postal package (zone 1)

2-10kg

5-8 working day

€ 18,00

Postal package with Kiala to Belgium and Luxemburg

0-15kg

5-8 working day

€ 7,50

Postal (rest of the world)

 

 

Quoted by email

Zone 1 covers the following countries: Belgium , Germany, Italy , Finland, Denmark , Ireland, United Kingdom, France, Luxembourg, Sweden, Spain , Portugal and Poland. Other countries comprises to the rest of the world
If we are unable to deliver the items within the chosen arrival period, we will contact you. If the items are not delivered within the time period we specify in the Confirmation Email, please contact us quoting the order reference contained in your Order Confirmation Email.

The products specified on this website are suitable and approved for use for customers within the Netherlands. Customers who choose to purchase items for usage and distribution to locations outside the Netherlands do so at their own risk and have a personal responsibility regarding compliance with local laws.

The responsibility is passed on to you when the products are delivered to the delivery address you specified when placing your order. Risk, Damage or loss of Your Order will pass to you upon delivery to the agreed address.

Unwanted Items

Unwanted items may be returned or exchanged within 14 days after a provided receipt. This means that if you change your mind or for any other reason decide to return the item(s), you can notify us within 14 days of your decision and you will receive a refund including any costs involved in the crediting procedure. Please note that the buyer is responsible for paying the return shipping (unless you have received an incorrect or defective item).

The returned items must be unused, unopened and in their original condition and packaging. If the seal is broken on certain items, we cannot accept a return or exchange. Guardenza cannot be held responsible for any goods lost in transit and we advise the use of registered shipping to return products.

Order cancellation

Orders may be cancelled before being dispatched. If goods have been sent or received and you would still like to cancel your order, please return the items within 14 days after a receipt. The items must be unused and in their original condition and packaging. Refunds will be made including the shipping costs and any costs involved in the crediting procedure. Guardenza cannot be held responsible for any goods lost in transit. Therefor we advise you to use registered shipping for returning products.

Incorrect Items

If we have sent you an incorrect item, please notify us within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

  1. Please return any incorrect item to the address we will provide you after notification, we will replace or refund you for the incorrect item upon receiving the returned goods.
  2. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
  3. Please note that should you choose to return items from overseas, the return of items may therefore be at the senders own expense.

Damaged items

You have the right to return any faulty / damaged items within 14 days.  The items must be unused and in their original packaging. We will then provide you with a return receipt for a full refund. Guardenza cannot be held responsible for any goods lost in transit. Therefor we advise you to use registered shipping for returning products.

Availability

availability information on our website is listed on the information page of each product. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

TAX

VAT at 21% is included in the final price for all orders delivered to an address within the European Union (EU). If you ship to an address outside the EU, sales tax will be deducted at checkout. Guardenza is VAT registered in The Netherlands.

Customs

When ordering goods outside the European Union the buyer may be subject to other charges. Import duties, taxes, and related charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please contact the local customs office for further information or alternatively use the import duty calculator at: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/.

Children

Guardenza does not sell products for purchase by children. If you are under 18, you may use the website only with the involvement of a parent or guardian.

Updates

We reserve the right to change, alter, replace or otherwise modify our website, policies, and these conditions of use at any time. The date of last modification is stated at the end of these Terms of Use. It is your responsibility to check this page from time to time for updates. You will be subject to the conditions of use and policies when you use our website or when you order products from us.

Safe use of products

It is the user’s full responsibility to use our products properly and safely. Guardenza assume no responsibility for any conditions or allergic reactions that may arise from the direct or indirect use of our products. Natural ingredients may result in slight batch variations.

Governing law and jurisdiction

This legal notice shall be governed by and construed in accordance with Dutch law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the Dutch courts.