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Terms & Conditions

Terms & Conditions

TERMS & CONDITIONS

This page contains the terms & conditions. Please read these terms & conditions carefully before using the website or ordering any products from us. You should understand that by using the website or ordering any of our products, you agree to be bound by these terms & conditions.

ACCESS TO GUARDENZA

We do our best to ensure the accessibility of our website and to secure error-free transmissions. Due to repair or updating activities for the website, your access may be temporary suspended or restricted.  We will attempt to limit the frequency and duration of any such suspension or restriction.

LICENSE AND WEBSITE ACCESS

Guardenza grants you a limited license to access and make personal use of this website and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Guardenza. This license does not include any of the following:

i. resale or commercial use of this site or its contents

ii. any collection and use of any product listings, descriptions, or prices

iii. any derivative use of this site or its contents

iv. any downloading or copying of account information for the benefit of another merchant

v. any use of data mining, robots, or similar data gathering and extraction tools.

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without Guardenza’s express written consent.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Guardenza without our express written consent. You may not use any meta tags or any other “hidden text” utilizing utilizing Our name or trademarks with-out Our prior express written consent. Any unauthorised use terminates the permission or license granted by Guardenza.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to any page within the website as long as the link does not portray Guardenza, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logos or other proprietary graphic or trademark as part of the link without express written permission.

YOUR OBLIGATIONS

You must not use the Guardenza website in any of the following:

i. cause the website or access to the website to be interrupted

ii. cause the website to be damaged or impaired in any way

iii. fraudulent purposes, or in connection with a criminal offense or other unlawful activity

iv. to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

COPYRIGHT AND DATABASE RIGHTS

This site is produced, owned and operated by Guardenza. The following content included on the website is  property of Guardenza and its affiliates:

i. text

ii. graphics

iii. logos

iv. button icons

v. images

The content is protected by Dutch and international copyright and database right laws.

SHIPPING

We can ship to virtually any address in the world. All orders will be shipped within 1 to 2 days. Shipping costs are based on the destination. If you have special requirements concerning the shipment of your order, please let us know by sending an email to info@guardenza.com

 
THE NETHERLANDS, BELGIUM & GERMANY

All orders in The Netherlands, Belgium and Germany are shipped by GLS or PostNL unless otherwise specified. The right shipping method and price will automatically be calculated for you when you place your order.

• For orders over €20 we offer free shipping

 delivery Timecosts
Postal package NL1-2 working day€ 5,75
Postal package BE1-2 working day€ 7,75
Postal package DE1-2 working day€ 7,75
INTERNATIONAL

We can ship to virtually any address in the world. International shipping can be handled by GLS. Orders outside The Netherlands typically can take anywhere from 2 – 8 days due to customs processing. The right shipping method and price will automatically be calculated for you when you place your order. Destinations that do not appear in the dropdown menu at checkout are handled separately by e-mail. 

 

weight

delivery Time

costs

Postal package (zone 1)

0-2kg

5-8 working day

€ 8,50

Postal package (zone 2)

2-10kg

5-8 working day

€ 16,00

Zone 1 covers the following countries: Italy , Finland, Denmark , Ireland, United Kingdom, France, Luxembourg, Sweden, Spain , Portugal and Poland.
Zone 2 covers the following countries: Aaland Islands, Albania , Andorra , Belarus, Bosnia , Bouvet Island , Bulgaria, Cyprus, Estonia, Gibraltar , Greece, Hungary , Kosovo, Croatia , Latvia, Liechtenstein , Lithuania, Macedonia , Malta, Moldova , Monaco, Montenegro , Norway , Romania, San Marino , Serbia, Slovakia, Slovenia, Spitsbergen , Czech Republic, Turkey , Vatican City and Switzerland.
TRACKING NUMBERS

You will be emailed a tracking number when your order has been shipped. Please allow up to 24 hours for the package to be scanned and the information to show up in the carrier’s system.

RETURNS

UNWANTED ITEMS
Unwanted items may be returned within 14 days after a provided receipt. The items must be unused and in their original condition and packaging. This means that if you change your mind or for any other reason decide to return the item(s), you can notify us within 14 days of your decision and you will receive a refund and any costs involved in the crediting procedure. Please note that the buyer is responsible for paying the return shipping (unless you have received an incorrect or defective item). Guardenza cannot be held responsible for any goods lost in transit and we advise the use of registered shipping to return products.
ORDER CANCELLATION
Orders may be cancelled before being dispatched. If goods have been sent or received and you would still like to cancel your order, please return the items within 14 days after a receipt. The items must be unused and in their original condition and packaging. Refunds will be made including the shipping costs and any costs involved in the crediting procedure. Guardenza cannot be held responsible for any goods lost in transit. Therefor we advise you to use registered shipping for returning products.
INCORRECT ITEMS
If we have sent you an incorrect item, please notify us within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.
  1. Please return any incorrect item to the address we will provide you after notification, we will replace or refund you for the incorrect item upon receiving the returned goods.
  2. Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.
  3. Please note that should you choose to return items from overseas, the return of items may therefore be at the senders own expense.
DAMAGED ITEMS
You have the right to return any faulty / damaged items within 14 days. The items must be unused and in their original packaging. We will then provide you with a return receipt for a full refund. Guardenza cannot be held responsible for any goods lost in transit. Therefor we advise you to use registered shipping for returning products.

REPEAT & SAVE

This section only applies to Repeat & Save subscription orders.

You acknowledge and agree that each subscription (repeat & save) order results automatically unless you pause/cancel it or we suspend or terminate it in accordance with these terms.

Guardenza will automatically renew your Repeat & Save subscription order and will charge your payment method depending on your chosen shipping frequency. As authorized by you.

Your payment method will be charged at least one full business day prior to your next ship date. We will charge your payment method with the applicable fees for your order, along with any shipping, handling and sales or similar taxes that may be charged with your Order.

To avoid being charged, you must cancel or pause your Repeat & Save subscription in your account or by sending us an email to: info@guardenza.com. We will continue to bill your Payment Method on a recurring basis (depending on your Order and selected shipping frequency) until you cancel or pause.

PAUSE AND RESUME REPEAT & SAVE SUBSCRIPTION ORDERS

Customers will receive a Repeat & Save subscription order based on the shipping frequency. If customers would like to temporarily pause their subscription order, please make sure to change this in your account or email us at info@guardenza.com. Customers who are in a Pause Period can receive Guardenza products again by updating their account or emailing us at info@guardenza.com

REPEAT & SAVE SUBSCRIPTION CANCELLATION

You can cancel your Repeat & Save Subscription order at any time through your account or email at info@uardenza.com. Processing cancellation requests can take up to five (5) business days. If you have any problems, please email us at: info@guardenza.com. After the subscription has been canceled you won’t be able to reactivate it anymore. You will also lose access to the 15% discount. This will be reassigned after applying for a new subscription for renewal order.

WARRANTY AND LIABILITY

Guardenza disclaims all warranties and makes no representations regarding the accuracy, performance, completeness or suitability of the information or materials found or offered on this website for any purpose. You acknowledge that such information and materials may contain inaccuracies or errors to the fullest extent permitted by law.

Please note that your access and use of the information or materials on this website, is at your own risk, for which we shall not be liable. Guardenza is not responsible for ensuring your specific needs of requirements based on our products, services or information available through this website.

ERRORS, INACCURACIES AND OMISSIONS

This website may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

AVAILABILITY

availability information on our website is listed on the information page of each product. As we process your order, we will inform you by email if any products you order turn out to be unavailable.

TAX

VAT at 21% is included in the final price for all orders delivered to an address within the European Union (EU). If you ship to an address outside the EU, sales tax will be deducted at checkout. Guardenza is VAT registered in The Netherlands.

CUSTOMS

When ordering goods outside the European Union the buyer may be subject to other charges. Import duties, taxes, and related charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. Please contact the local customs office for further information or alternatively use the import duty calculator at: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/.

CHILDREN

Guardenza does not sell products for purchase by children. If you are under 18, you may use the website only with the involvement of a parent or guardian.

UPDATES

We reserve the right to change, alter, replace or otherwise modify our website, policies, and these conditions of use at any time. The date of last modification is stated at the end of these Terms of Use. It is your responsibility to check this page from time to time for updates. You will be subject to the conditions of use and policies when you use our website or when you order products from us.

SAFE USE OF PRODUCTS

It is the user’s full responsibility to use our products properly and safely. Guardenza assume no responsibility for any conditions or allergic reactions that may arise from the direct or indirect use of our products. Natural ingredients may result in slight batch variations.

GOVERNING LAW AND JURISDICTION

This legal notice shall be governed by and construed in accordance with Dutch law. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the Dutch courts.

SUMMER SALE!

UP TO 20% DISCOUNT

ON  SELECTED ITEMS